Refund policy

Return Policy

Made-to-order jewelry crafted just for you.
Due to hygiene standards and cross-border fulfillment, we are unable to accept returns or exchanges for non-quality related reasons.

If your item arrives with a quality concern, our team will be happy to review and assist. Please refer to our Warranty & Quality Guarantee Policy for full details.

Warranty & Quality Gaurantee 

We’re confident in the quality and craftsmanship of our products. This Warranty Policy outlines the coverage and support available for genuine quality concerns.

By placing an order or submitting a warranty claim, you acknowledge and agree to the terms below.

Warranty Coverage

All products purchased from our official store are covered by a two-year warranty from the date you receive your order, valid with a corresponding e-receipt or order confirmation.

This warranty covers manufacturing defects or issues resulting from the workmanship of the jewelry, under normal wear conditions.

Examples of covered issues may include:

  • Structural or manufacturing defects

  • Faulty clasps or closures

  • Loss of stones or pearls resulting from workmanship-related issues under normal wear

All claims are reviewed carefully on a case-by-case basis.

What Is Not Covered

This warranty does not cover issues that result from normal use, environmental exposure, or personal circumstances, including but not limited to:

  • Normal wear and tear, such as scratches or surface marks

  • Oxidation, tarnishing, discoloration, or plating wear over time

  • Color changes caused by air exposure, moisture, skin chemistry, cosmetics, perfumes, cleaning agents, or chemicals

  • Damage caused by improper care, water exposure, impact, pressure, or excessive force

  • Accidental damage or loss (partial or complete)

  • Size, fit, or personal preference concerns

  • Any bags, packaging, or accessories included with the product

These conditions are considered part of the natural aging and use of jewelry and are not classified as manufacturing defects.

Natural Materials & Handcrafted Characteristics

Our jewelry is thoughtfully handcrafted and may incorporate natural or lab-created materials. As a result, each piece is unique.

Natural materials, including freshwater pearls, may naturally display:

  • Minor surface textures, organic lines, or small indentations

  • Slight variations in size, shape, color tone, or luster

Due to the handcrafted nature of our jewelry, subtle differences in finish, stone placement, or detailing may also occur from piece to piece.

These characteristics are natural and expected, and do not affect the wearability, durability, or overall appearance of the jewelry. They are not considered defects.

How to Submit a Warranty Claim

To submit a warranty claim, please contact our customer support team and provide:

  • Your e-receipt or order confirmation

  • Clear photos and/or videos showing the issue

  • A brief description of the concern

All claims must be submitted within the applicable warranty period.

Inspection & Resolution

If a warranty claim is approved, the impacted item may be required to be returned for quality assurance review before a final resolution is determined.

Once verified:

  • If the original item is available, a replacement of the same item will be provided.

  • If the original item is unavailable due to inventory limitations or discontinuation, you may select an alternative item of equal value as a replacement.

Refunds are not guaranteed and are assessed on a case-by-case basis.

Additional Notes

  • Warranty coverage is valid only for items purchased directly from our official store.

  • Any resizing, repair, or modification performed by a third party will void this warranty.

  • Items received through promotions, campaigns, or complimentary offers may be excluded from warranty coverage unless otherwise stated.